Help Center

a) USA  ~ 7-15  business days (tracking system available) 

All orders are subject to a handling (processing) period before shipment, and get shipped out usually within 1-2 business days. After receipt of payment you will then receive notification of both processing and shipment.

We source from a few select suppliers to keep our prices low, therefore your order may come in multiple packages depending on availability when the order was placed.

INTERNATIONAL SHIPPING:

We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us. 

Approximate shipping times (does not include weekends/public holidays): 

b) CANADA ~ 10-15 business days (tracking system available)

c) Rest of the world ~ 10-15 business days (tracking system available)

*Exceptions in (b & c) apply.

Delayed delivery - in very rare instances, packages may take longer than the stated expected timeframe. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there is no tracking updates for more than 30-60 business days.

This may especially be true during the busier holiday seasons at the year's end (November to December months).

Thank you for shopping with us!

You can TRACK YOUR ORDER HERE

After we have shipped your order out, an email which is entitled "A shipment from order #xxxxx is on the way" will be sent to email you used when placing your order.

After that, click to the blue button "View your order" then you will land on your order's status page where you can track your order.

To Track your order simply take the tracking number provided and paste it into our tracking app.

Simply click enter on the tracking code provided on the tracking page to check your order's status.

**Please note after receiving your tracking number it can take up to 2-6 business days for the tracking to update**

Tracking Numbers are usually generated within 1-3 business days.

Tracking Numbers will be sent via email.

For any reason your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

Generally there are no extra fees to be paid.

**Only in special cases:

Depends on your local shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax.

IF ANY CUSTOMS FEES:

Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, customs agents may delay delivery of some packages. 

*We highly encourage customers to register an account with us to keep track of your order.

If you have any questions about your order, please don't hesitate to contact us here

We use postal mail service to ship your order, mainly to north America, Europe, Australia and some countries in Asia. Shipping costs are calculated automatically at the checkout page depending on the weight of the package and your destination. On some products we have FREE Shipping options.

Our stock is spread out over multiple fulfillment centers in order for them to get to you faster.

This means orders containing multiple items may be shipped individually. You may receive one item before the next. 

If you have any questions about your order, please don't hesitate to contact us here

Absolutely! Yes, we are verified and trusted. We accept credit cards, PayPal, Apple Pay, etc. Also, we have a GUARANTEED safe check out. Our customer service makes refunds and other inquiries simple and hassle free, we want to ensure your purchase is amazing. When shopping with us all your information is secure. We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time-only upon purchasing of your product. Then your credit card information will be purged. In fact, we only see the last 4 digits of your credit card.

We offer safe shopping and accept payment via PayPal, Credit or Debit card. So you can choose the most suitable one for you. All products are set in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

If you have any questions about your order, please don't hesitate to contact us here

This error typically occurs when the billing address entered does not match what is on file with your financial institution. 

Firstly, please attempt your order again with updated billing information. Please be informed that you need  to match your billing address correctly to the address which you have registered with your card issuer bank. This includes any formatting associated with applicable unit numbers, as well as requiring a full nine-digit zip code for some verification.

If you have any questions about your order, please don't hesitate to contact us here

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

FOR DETAILED INFORMATION PLEASE REFER TO OUR PRIVACY POLICY PAGE

If you have any questions about your order, please don't hesitate to contact us here

We allow up to 24 hours for our customers to cancel the Order or change an address.

To cancel your order for what ever reason please contact our customer care at help@flopsi.co

All cancellations will need to take place within 24 hours of purchase, after this timeframe the order will begin processing and shipment.

If your order has already been dispatched, we are unable to amend your order details anymore.

Once an order has been placed, we regret to inform you that we do not allow any cancellation due to the fully automated nature of our order processing. This is to ensure minimal disruption to our automated system and order fulfillment team. 

Since our system is designed to begin processing your order immediately and automatically, we have no influence or control over our system for adding a discount code or perform a refund. We hope you understand our situation.

PLEASE CONTACT OUR SUPPORT TEAM contact us here TO RESOLVE THE ISSUE.

Unfortunately, no. The initial item's price will apply since there is no ongoing promotion at the time of purchase made.

Choose products that you like, then click "Add to cart" and "Check out".

Then fill in your information and pay with your preferred method.

You're done!

Our warehouses are located in different locations. Moreover, our stock is spread out over multiple fulfillment centers in order for them to get to you faster. 

This means orders containing multiple items may be shipped individually. You may receive one item before the next. 

So don't panic if you don't receive all of your items at once… they are on the way. Therefore, the partial shipment could be applied to customers’ order.

In some instances, an order may be split into different packages for any of the following reasons: 

• Certain items may be on backorder 
• Weight restrictions for regular shipping imposed by the post office 
• Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)

If you have any questions about your order, please don't hesitate to contact us here

In case of providing us an incorrect shipping address, you should contact us here and provide us your correct address. We will check whether we can change it for you.

All changes to orders must be made known to us via email ASAP within 24 hours from the time the order is placed.

If your order has already been dispatched, we are unable to amend your order details anymore.

There are 2 common reasons that make your packet be returned: Your shipping address is incorrect/insufficient or you are absence at the time the packet was attempted to deliver.

In cases that your shipping address is not correct, we are not able to take any responsibility since we shipped it out to the address that you provided us and it is not the mistake from our end.

Otherwise, we are willing to send you a replacement. If the second package can not reach you, we are  sorry to tell you that we are not able to help you out with this.

contact us here for any questions.

If you have any questions about your order, please don't hesitate to contact us here

You should always contact us first, this will be the fastest way to resolve any problem.

Simple drop an email to help@flopsi.co or contact us here

Yes, you can. Our refund policy lasts 7 days. 

If 7 days have gone by since you received your purchase,  we can’t offer you a refund, only exchange.

If you would like to return or exchange your purchase,  contact us here  to request your prepaid return label.

We will not provide a prepaid shipping label on situations: change of mind or just don't like the item. You will be responsible for paying for your own shipping costs.

Returned items must be in original condition & packaging, tags or manuals cannot be removed. The goods will be inspected once received. Returns and Exchanges are only applicable to non-faulty and non-damaged items. 

The items that are on sale we do not accept refunds except if there is damage on the product or defected.

No refund on issue for example on situations: change of mind or just don't like the item. But, we are willing to help on you on exchange.

We will not provide a prepaid shipping label on situations: change of mind or just don't like the item. You will be responsible for paying for your own shipping costs. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Customers are responsible for 10% fee for restocking and processing the order, excepting situations when order is incorrect, damaged or missing parts.

Please contact us here to create a Return Request, in order to get your prepaid return label.

We will not provide a prepaid shipping label on situations: change of mind or just don't like the item. You will be responsible for paying for your own shipping costs.

The items that are on sale we do not accept refunds except if there is damage on the product or defected.

Customers are responsible for 10% fee for restocking and processing the order, excepting situations when order is incorrect, damaged or missing parts.

We always try to bring the best quality products to our customers. However, there are many factors that affect negatively to the quality, especially shipping factors, that make our products be defective or damaged.

You should always contact us first, this will be the fastest way to resolve any problem.

In the unfortunate event you receive a faulty, damaged or defective item you must immediately advise us using this form within 7 days of receiving the product with evidence of product damage (by means of photos or videos that best demonstrate the defect/damage). Upon inspection of the available evidence, a decision will be made to offer a replacement or refund.

If you have any questions about your order, please don't hesitate to contact us here

If you have any questions about your order, please don't hesitate to contact us here